Return Policy

 

Due to the Sexual Nature of our Products. All Sales Are Final

Due to the intimate nature of our products, we are unable to accept returns for most items. While we only carry high quality merchandise from the world’s leading manufacturers of adult products, we do occasionally receive defective merchandise. This is why we make sure to battery test anything that requires batteries, to make sure it is working before you leave the store. If it doesn’t turn on or work properly we immediately dispose of the item and find you a replacement. You have the option to not allow our staff to battery test your toy, but if you take it home and it doesn’t work we can not take it back. Please allow us to do everything in our power to make sure you go home with the perfect item, and in perfect working condition!

 

Sex Toys

Because of their very personal nature, we are unable to accept returns for used sex toys. Many of our manufacturers, including Evolved, California Exotics, Jopen, We-Vibe and more, offer warranties when you register your product with them. These warranties range from 30 days up to 5 years depending on the toy and manufacturer. We recommend you to register your products in case of any product failures covered by the manufacturer’s warranty. Below is a link to view all Manufacturer Warranties.

Manuafacturer Warranties

Lingerie

We have dressing rooms available for anyone to try on most of our lingerie so please try everything on before making your purchase. If you are purchasing any lingerie as a gift, please let us know when you are checking out so we can make note of it on the receipt. If the gift receiver does not like it or it doesn’t fit we will exchange the item or issue store credit. Original receipt is required for exchange.


DVD’s

Given the amount of piracy of adult media, DVDs are NOT exchangeable unless the disk is defective. Any defective DVD may be exchanged for the same title.

Lubes & Massage Oils

If you purchased a lubricant, massage oil or any other liquid and would like to return it, the item MUST be unopened and completely sealed. Unfortunately if an item has been opened we can not do any returns or exchanges.

Return Policy was last modified: July 13th, 2016 by Deja Vu Love Boutique